Policies

The ServSafe book carries a value of $70 that is non-refundable once mailed to or opened by the student. All allowable refunds are less any applicable shipping fees. Students enrolling within 5 days of class must pick up their book in-person at our Lakeside Avenue location. Please contact us to arrange pick-up.

Enrollment cancellations are not accepted within 5 days (120 hours) of the student's original class date or later. All allowable cancellations carry a $10 administrative fee. Students may transfer enrollment to a different session, if necessary, one time only and transfers are not accepted within 48 hours of class or later.

Students who do not attend their class will not receive a refund or a transfer. Students missing class due to illness may receive a one-time transfer with a verified physician's letter.

RVA Food Safety reserves the right to cancel any sessions not meeting minimum attendance requirements (typically three students) or in cases of instructor illness or emergency. In case of cancellation, students are able to either transfer to a different session or receive a refund (less any applicable book fees). Students will be notified of any cancellations due to insufficient enrollment at least 48 hours before class.

In case of instructor illness or emergency, students will be texted or emailed (using the information provided at registration) as far in advance as possible. It is the student's responsibility to check for any such messages prior to coming to class.

 

  ©2017 National Restaurant Association Educational Foundation (NRAEF). All rights reserved. ServSafe is a trademark of the National Restaurant Association

       Educational Foundation. National Restaurant Association® and the arc design are trademarks of the National Restaurant Association. 

 

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